Cancellations and Refunds

Can I cancel a transfer once it has been initiated?

Some transfers may be able to be cancelled if they are in a pending or processing state. If you need to cancel a transaction, talk to our customer service as soon as possible.

What happens when a transfer is successfully cancelled?

If your transfer is successfully cancelled, the funds will be credited back into your account.

Is it possible to cancel a transfer that has already been completed or received by the recipient?

Once a transfer has been completed or received by the recipient, it cannot be cancelled. It is therefore crucial to verify the details and review your transfer carefully before confirming it.

Can I cancel a transfer if there is an issue with the recipient's information or if I made an error in the transfer details?

If you made an error in the transfer details or there is an issue with the recipient's information, contact our customer support as soon as possible. We can provide guidance on how to address the issue and may assist in correcting the transfer or cancelling it if necessary.

Questions? Ask us anything