Manage Account

1. Go to e-pocket.com.
2. Click ‘Create Account’ in the top right-hand corner of the screen.
3. Fill in your details.
4. Set up your password.
5. You will then be directed to verify your identity by completing the KYC (Know Your Customer) process. Ensure you upload a well-lit photo of your ID document.
6. Once your ID document is accepted, a facial recognition test will occur. Position your face within the green circle and wait until the screen shows a green tick.
7. A verification email will be sent to your registered email. Click the link in the email and your account is ready to go!

1. Open the e-Pocket app and click ‘Create Account’.
2. Fill in your details.
3. Set up a password.
4. You will then be directed to verify your identity by completing the KYC (Know Your Customer) process. Upload a well-lit photo of your ID document.
5. Once your ID document is accepted, a facial recognition test will occur. Position your face within the green circle and wait until the screen shows a green tick.
6. A verification email will be sent to your registered email. Click the link in the email and your account is ready to go!

Once your e-Pocket account has been created, you will have access to the e-Pocket wallet and e-Pocket Remittance. The e-Pocket wallet allows you to store fiat currency and send funds instantly to anyone who has an e-Pocket account. With e-Pocket Remittance, you can send funds to 100+ countries. With favourable exchange rates and no fees on transactions below $10,000, you can send funds via bank transfer, mobile wallet or cash pickup, all from your e-Pocket account. e-Pocket has established partnerships with over 100 banks globally, allowing users to benefit from effective and efficient financial solutions. This ensures faster money transfers and lower costs, and eliminates the risk of hidden intermediary fees.

1. Go to the login page and click ‘Forgot Password’.
2. Enter the mobile number attached to your e-Pocket account and click ‘Submit’.
3. If you’ve previously enabled 2-Factor Authentication on your account, enter the code from your mobile application into the e-Pocket page and click ‘Submit’. If you have not enabled 2-Factor Authentication, a verification code will be sent to your email address, enter this code into the e-Pocket page and click ‘Submit’.
4. Enter your new password and click ‘Submit’. Ensure you include a combination of lowercase and uppercase letters, as well as numbers and one special character.

1. Once logged in to your e-Pocket account, you will be prompted to enable your 2FA.
2. You will see two sections ‘2-step verification’ and ‘Change password’. For enabling 2FA, please ignore the ‘Change password’ section.
3. Click ‘Enable’ next to ‘2-step verification’.
4. Download the ‘Google Authenticator’ app from your mobile app store.
5. Open the app. If you’ve never used the app before you’ll be prompted to ‘Scan a QR code’. If you’ve used the app before, simply click the ‘+’ button in the right hand corner and click ‘Scan a QR code’.
6. Once the QR code is scanned a 30 second code will appear, enter the code into the e-Pocket page and click ‘Submit’.
7. Your 2FA is now enabled. Please note every time that you login to your e-Pocket account, you will be required to enter a code from your 2FA app. The code only lasts for 30 seconds before it changes to a new code.

e-Pocket has been operating flawlessly since its inception in 2016 and AUSTRAC registered since 2018. We boast a high trust rating on TrustPilot along with various mentions in newspapers, such as the Herald Sun. We have no history of breaches or loss of customer funds, so you can be sure your money will be safe with e-Pocket.

Make sure you're running the latest version of the app. You can check this by going to the App Store or Google Play Store and checking if there is an update available. If you are using the latest version and the issue persists, try fully closing the app and restarting your mobile. If you're still encountering issues, please contact us at support@e-pocket.com.au.

We currently only support Australian Dollars (AUD) for money transfers. You can send money in AUD but the recipient will receive the funds in their native currency.

Yes, creating an e-Pocket account is completely free. We do not charge any fees for the account creation process.

To guarantee safe and secure transactions, we need to ensure your identity is verified. We create watertight identification processes so your money is safe from fraudulent activity.

Documents required for identity verification on e-Pocket include: a Government-issued ID (e.g., passport, driver's license), and a selfie for facial recognition.

Yes, e-Pocket takes your privacy and data security seriously. Advanced encryption and security measures are in place to protect your personal information during the verification process.

If your identity verification is unsuccessful, you will typically receive instructions on how to rectify the issue or provide additional information. It's essential to follow these instructions to complete the verification process successfully.

Yes, identity verification is mandatory for sending and receiving money through e-Pocket due to regulatory compliance. It helps prevent fraud and ensures the security of financial transactions.

Each e-Pocket account must be associated with a unique email address and phone number. Only one e-Pocket account is permitted per individual.

Yes, you have the option to close your e-Pocket account. Please contact our customer support for guidance on account deletion.