Cancellations and Refunds

Some transfers may be able to be cancelled if they are in a pending or processing state. If you need to cancel a transaction, talk to our customer service as soon as possible.

If your transfer is successfully cancelled, the funds will be credited back into your e-Pocket wallet.

It usually takes up to 1-2 business days for a refund to be credited back to your e-Pocket wallet after we have cancelled the transaction.

Once a transfer has been completed or received by the recipient, it cannot be cancelled. It's crucial to verify the details and review your transfer carefully before confirming it.

If you made an error in the transfer details or there is an issue with the recipient's information, contact our customer support as soon as possible. We can provide guidance on how to address the issue and may assist in correcting the transfer or cancelling it if necessary.