Transfer money with e-Pocket

A bank transfer to a recipient allows you to send money directly from your e-Pocket wallet to someone's bank account. All you need is the recipient's name, mobile number, and bank account details.

To initiate a bank transfer, simply log in to your e-Pocket account, choose the bank transfer option, specify the transfer amount, and provide the recipient's bank account details. Confirm your transaction, and you're all set.

We don’t charge any fees on transactions below $10,000.

The time it takes for funds to be deposited into the recipient's bank account can vary, but usually ranges from a few hours to a few business days, depending on factors like banks and location.

Currently, there is no specific limit in place, but it's important to note that there may be limits imposed on the recipient's end.

A Card Money Transfer Service is a convenient and secure way to send money to someone's card account. It allows you to transfer funds directly to the recipient's card, providing them with quick access to the funds.

To use our service, you need to provide the recipient's card information, including the card number and other relevant details. Once the information is verified, we will initiate the money transfer to their card account.

You’ll need the recipient's name, birth year, nationality and their bank-issued card number and its expiration date.

It is crucial to double-check the recipient's debit card information before initiating a transfer. If there is an error, please contact our customer support as soon as possible to rectify the situation.

If the recipient's card is blocked, inactive, or for any reason the funds cannot be deposited, we will work with you to resolve the issue and ensure your money is properly refunded or transferred.

No, you do not need a card to send money with e-Pocket. You only need the recipient's valid card information.

If the recipient doesn't have a card, you may need to explore alternative methods of sending money, such as bank transfers, mobile wallets or cash pickup on our platform.

We don’t charge any fees at the moment on transactions below $10,000, when sending money to an international card for currency conversion or cross-border transactions.

If the recipient's card expires before they use the funds, they will need to contact their bank or financial institution to resolve the issue and have the funds transferred to their new card.

The time it takes for the money to reach the recipient's account can vary depending on factors such as the recipient's bank and our processing times. In general, it can take anywhere from a few minutes to a few hours.

We don’t charge any fees on transactions below $10,000 at the moment.

No, there aren’t any limits on the amount of money you can send per transaction and within a certain time frame. But there may be limits on the recipient's end, depending on what country they are located in.

You can send money to a debit, credit or prepaid card. These cards must be issued by either Visa or Mastercard.

Please contact our customer support for assistance with cancellation requests.

Yes, you will need to provide some personal information for identity verification purposes, in accordance with regulatory requirements. This information is kept secure and confidential.

Our services allow you to send money to single cards in a single transaction, making it more convenient for you to keep track of your funds to the recipient.

Refunds are typically possible, but they may be subject to our refund policy and fees. If you need to request a refund, please contact our customer support for guidance.

A cash pickup transfer allows you to send money from your e-Pocket wallet, and the recipient can collect the funds in cash from a designated pickup location.

To initiate a cash pickup transfer, log in to your e-Pocket account, select the cash pickup option (if available on the platform for the recipient's country), provide the recipient's details, and specify the transfer amount.

We don’t charge any fees on transactions below $10,000 at the moment.

The pickup locations for cash transfers are determined by the service provider. Your recipient will typically be able to collect the cash at a local agent or affiliated location. For further details, please get in touch with our support team.

Money sent from e-Pocket via cash pickup is generally ready for collection within minutes. For most services a text will be sent within a minute to the recipient with details of the cash-pickup and the nearest cash-pickup location available to them.

A mobile wallet transfer allows you to send funds directly from your e-Pocket wallet to someone's mobile wallet account, which can be accessed through their mobile device.

To send money to a recipient's mobile wallet, log in to your e-Pocket account, select the mobile wallet transfer option, provide the recipient's mobile wallet number or identifier, and specify the transfer amount.

We don’t charge any fees on transactions below $10,000 at the moment.

Mobile wallet transfers are typically processed in real-time or within minutes, allowing the recipient to access the funds almost immediately.

Currently, there is no specific limit in place, but it's important to note that there may be limits imposed by the recipient's mobile wallet provider.