Customer Support

Can I reach out to customer support if I have questions or run into any problems?

Yes, we have a dedicated customer support team available to assist you with any questions or concerns you may have. You can reach out to us through our website or contact information provided.

Can businesses use this service to send money to their employees or suppliers?

We offer business accounts and features that allow businesses to send money to employees and suppliers. Please contact our customer support and we will help you to create your business account.

What should I do if I suspect fraudulent activity on my account or with a transfer?

If you suspect any fraudulent activity, immediately contact our customer support and your bank. We take fraud prevention seriously and will work with you to resolve any issues.

What are your customer service hours?

We operate Monday-Friday, 9am-5pm. If you wish to contact us outside of these hours, please send an email to support@e-pocket.com.au and we will endeavour to respond as soon as possible.

Can I talk to a real person to get my query answered?

Yes! We pride ourselves on being there for our customers. If you contact us within business hours we will respond in real time, via phone or live chat.

Questions? Ask us anything

Any questions? Call our excellent customer service for help 0391258547