Customer Support

Scammers may encourage you to use legitimate remittance services to move money overseas. They may contact you through social media, dating or messaging apps, email, phone calls, or online advertisements and ask you to send money for a variety of reasons.

Common scams include:

• Romance scams: Someone you met online develops a relationship with you and then asks you to send money for an emergency, travel, medical expenses, or other personal reasons.
• Investment scams: Someone promises high or guaranteed returns and asks you to send money to an overseas account or investment platform.
• Family or friend scams: Someone pretends to be a family member or friend and urgently asks you to send money.
• Impersonation scams: Someone pretends to be from a bank, government agency, business, or other trusted organisation and asks you to make a payment.
• Purchase or employment scams: You are asked to send money for goods, services, employment opportunities, fees, or deposits that do not exist.

Before sending money, take a moment to consider who you are sending it to, why they need it, and whether you have independently verified their identity and the reason for the payment. Be particularly cautious if someone pressures you to act quickly, asks you to keep the transaction secret, promises guaranteed returns, or instructs you to send money to an account you do not recognise. If you are unsure about a transaction, do not send the money until you have verified the request independently. If you believe you have been targeted by a scam, contact us as soon as possible and report the matter to the relevant authorities.

Yes, we have a dedicated customer support team available to assist you with any questions or concerns you may have. You can reach out to us through our website or contact information provided.

We offer business accounts and features that allow businesses to send money to employees and suppliers. Please contact our customer support and we will help you to create your business account.

If you suspect any fraudulent activity, immediately contact our customer support and your bank. We take fraud prevention seriously and will work with you to resolve any issues.

Our Customer Service team is available Monday to Friday, from 9:00 AM to 5:00 PM. If you need assistance outside of these hours, please call us on +61 3 9125 8547 and leave your full name, contact number, and a brief message. A member of our team will be in touch as soon as possible.

Yes! We pride ourselves on being there for our customers. If you contact us within business hours we will respond in real time, via phone or live chat.